Terms of Service

Last updated: November 26, 2025

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Smart Car Tag and its affiliates ("Company," "we," "our," or "us"). By accessing, purchasing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES. Your use of the Services constitutes acceptance of these Terms as they may be amended from time to time.

2. Description of Services

Smart Car Tag provides a communication facilitation service ("Services") consisting of:

  • Physical QR code identification products ("Products")
  • Digital communication routing and notification services
  • Account management and configuration tools
  • Related ancillary services as may be offered from time to time

The Company reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice, except as required by applicable law.

3. User Obligations and Representations

By using the Services, you represent, warrant, and covenant that:

  • You have the legal capacity to enter into this binding agreement
  • All information provided during registration and activation is accurate, current, and complete
  • You will maintain the accuracy of such information throughout your use of the Services
  • You will use the Services only for lawful purposes and in compliance with all applicable laws and regulations
  • You possess all necessary rights, permissions, and authority to affix Products to any property
  • You will maintain the confidentiality and security of your account credentials
  • You will not engage in any conduct that could damage, disable, or impair the Services

4. Prohibited Conduct

You expressly agree not to:

  • Use the Services for any unlawful purpose or in furtherance of illegal activities
  • Engage in harassment, abuse, threats, or distribution of unsolicited commercial communications
  • Attempt to circumvent, disable, or interfere with security features or usage limits
  • Access or attempt to access systems or data without authorization
  • Reverse engineer, decompile, disassemble, or derive source code from any aspect of the Services
  • Redistribute, resell, or transfer Products or Services without express written authorization
  • Transmit any viruses, malware, or other malicious code
  • Violate any third-party intellectual property, privacy, or other rights
  • Impersonate any person or entity or misrepresent your affiliation

5. Privacy and Data Protection

Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your information as described therein.

The Company employs commercially reasonable measures to protect the confidentiality of your contact information and will not disclose such information to third parties except as described in the Privacy Policy or as required by law.

6. Product Shipment and Delivery

6.1 Shipment Processing

Products are generally shipped within one (1) to two (2) business days following order confirmation and payment processing. Estimated delivery timeframes are as follows:

  • Domestic Shipments (United States): Three (3) to seven (7) business days from shipment date
  • International Shipments: Seven (7) to twenty-one (21) business days from shipment date

These timeframes are estimates only and are not guaranteed. The Company is not liable for delays caused by carriers, customs processing, force majeure events, or other circumstances beyond its reasonable control.

6.2 Delivery Confirmation

Upon shipment, tracking information will be transmitted to the email address provided during purchase. It is your responsibility to ensure the accuracy of the delivery address. The Company is not responsible for non-delivery or mis-delivery resulting from incorrect or incomplete address information.

6.3 Lost or Damaged Shipments

Claims for lost or damaged Products must be submitted within thirty (30) days of the estimated delivery date. Upon verification of such claims, the Company will, at its sole discretion, provide a replacement Product at no additional charge or issue a refund. Photographic evidence of damage may be required.

7. Order Cancellation and Refund Policy

7.1 Pre-Shipment Cancellation

Orders may be cancelled for a full refund within twenty-four (24) hours of purchase, provided that the Product has not been dispatched for shipment. Cancellation requests must be submitted in writing to support@smartcartag.com and must include the order confirmation number.

7.2 Grounds for Refund

The Company will provide refunds under the following circumstances:

  • Defective Products: Full refund within thirty (30) days of receipt if the Product is defective, non-functional, or materially different from the description
  • Service Failures: Partial or full refund if the Services fail to operate as described due to technical deficiencies attributable to the Company
  • Non-Delivery: Full refund if the Product is not delivered within thirty (30) days of the estimated delivery date and cannot be located through carrier tracking

7.3 Exclusions from Refund

No refunds will be provided for:

  • Changes of preference or buyer's remorse after shipment has occurred
  • User error in activation, configuration, or use of Services
  • Products that have been activated and utilized
  • Damage resulting from improper installation, removal, or storage
  • Force majeure events or circumstances beyond the Company's reasonable control

7.4 Refund Processing

Approved refunds will be processed within five (5) to ten (10) business days of approval and will be credited to the original payment method. The Company is not responsible for delays in refund processing caused by financial institutions or payment processors.

8. Service Availability and Maintenance

While the Company endeavors to maintain service availability, the Services are provided on an "as available" basis without guarantees of uninterrupted or error-free operation. The Company reserves the right to modify, suspend, or discontinue any aspect of the Services temporarily or permanently for maintenance, upgrades, security measures, or other operational requirements.

The Company shall not be liable for any loss, damage, or inconvenience resulting from service interruptions, whether scheduled or unscheduled. No service credits, refunds, or other compensation will be provided for service downtime except as expressly required by applicable law.

9. Acceptable Use and Fair Use Policy

To ensure equitable service quality and system integrity for all users, the Company implements reasonable usage limitations and monitoring. The Company reserves the right, in its sole discretion, to suspend, throttle, or terminate access to accounts that exhibit usage patterns deemed excessive, abusive, or otherwise inconsistent with normal consumer use.

Violations of these Terms, including but not limited to the prohibited conduct outlined in Section 4, may result in immediate account suspension or termination without prior notice or refund.

10. Intellectual Property Rights

All intellectual property rights in and to the Services, Products, website content, software, designs, trademarks, service marks, logos, trade dress, and related materials (collectively, "Company IP") are and shall remain the exclusive property of Smart Car Tag and its licensors.

No license or right is granted to you to use any Company IP except as expressly provided in these Terms. You may not reproduce, modify, distribute, display, perform, create derivative works from, reverse engineer, decompile, or otherwise exploit any Company IP without the Company's prior written authorization.

11. Disclaimers and Limitations of Liability

11.1 Disclaimer of Warranties

THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, punitive, or exemplary damages
  • Loss of profits, revenue, data, goodwill, or other intangible losses
  • Damages resulting from third-party service failures or telecommunications carrier issues
  • Damages arising from user error, incorrect contact information, or improper use
  • Any damages arising from unauthorized access to or alteration of your transmissions or data

11.3 Liability Cap

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIVE DOLLARS ($5.00 USD), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Smart Car Tag, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

  • Your use or misuse of the Services or Products
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
  • Any content or information you provide through the Services
  • Any dispute between you and any third party arising from your use of the Services

13. Term and Termination

These Terms commence upon your first use of the Services and continue until terminated by either party. The Company reserves the right to suspend or terminate your access to the Services immediately, with or without cause, with or without notice, and without liability, including but not limited to:

  • Breach of any provision of these Terms
  • Violation of applicable laws or regulations
  • Fraudulent, harassing, or abusive behavior
  • At the Company's sole discretion for any reason or no reason

You may terminate your account at any time by contacting support@smartcartag.com. Upon termination, your right to access and use the Services will immediately cease. Sections 10, 11, 12, 13, 15, and 16 shall survive termination of these Terms.

14. Modifications to Terms

The Company reserves the right to modify, amend, or update these Terms at any time in its sole discretion. Material changes will be communicated via email to the address associated with your account or through prominent notice on the Services. The "Last updated" date at the top of these Terms will reflect the effective date of the most recent version.

Your continued use of the Services following notification of changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services immediately.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the United States and the State in which the Company is registered, without regard to conflict of law principles.

15.2 Jurisdiction and Venue

You irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in the Company's jurisdiction for any disputes arising out of or relating to these Terms or the Services. You waive any objection to venue or inconvenient forum.

15.3 Informal Dispute Resolution

Prior to initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through informal negotiation. Either party may initiate informal dispute resolution by providing written notice to the other party describing the dispute and proposed resolution.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by the Company, constitute the entire agreement between you and the Company concerning the Services and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

16.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the Company's prior written consent. The Company may freely assign or transfer these Terms and its rights and obligations hereunder. Any attempted assignment in violation of this section shall be null and void.

16.5 Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Electronic Communications

By using the Services, you consent to receive electronic communications from the Company. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

16.7 Contact Information

For questions, concerns, or notices regarding these Terms of Service or the Services, please contact us at:

Email: support@smartcartag.com

These Terms of Service constitute a legally binding agreement between you and Smart Car Tag. By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.